SHIPPING WITH NAGNATA
NAGNATA ships from Byron Bay
Australia Via Express Post | $15
International via DHL Express | $45 AUD
*Please note our warehouse will be closed on Friday 18 and Monday 21 April.
Orders placed during this time will be processed from Tuesday 22 April.
We appreciate your patience and understanding as shipping may be slightly delayed.
Orders placed before 9am (AEST) will be shipped same day. Orders placed after 9am will be shipped the following morning.
AUSTRALIA: 1-5 business days depending on your location USA: 4-6 business days.
NZ: 3-5 business days
EUR: (UK, Ireland, France, Switzerland) 3-7 business days
EASTERN EUR: 7-12 business days
REST OF EUROPE: 5-9 business days
RUSSIA: DHL currently do not ship to Russia, We have an alternative courier but costs are around $150 Please contact us prior to ordering - customercare@nagnata.com
**NAGNATA is not responsible for any delays caused by Australia Post or DHL Express**
Please contact us for any special circumstances in which you require our assistance: customercare@nagnata.com
Please note - All sales are final, no discount code required. Until stock lasts, offer not valid in combination with any other promotion
If you live locally and wish to pick up in-store click 'pick up' at checkout. Orders placed after 9am will be ready the next day. You will receive an email notification once the item is ready to collect. Please come to G.02 139 Jonson St, Byron Bay NSW 2481. All orders over $300 come in our 100% organic cotton tote bag.
You cannot change the shipping address once shipped. Please make sure that the shipping address is correct as we're also unable to redirect orders once they are dispatched.
If you have just placed your order and wish to change any details please contact us direct at customercare@nagnata.com
Once your order is processed you will receive a confirmation email from NAGNATA with tracking information.
Australian orders can be tracked here: http://auspost.com.au/mypost/track/#/search
International orders can be tracked here: http://www.dhl.com.au/en/express.html
International customers please be aware that your country may be subject to additional taxes, customs duties and fees levied by the destination country. NAGNATA is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees.
Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to NAGNATA, the customer forfeits the original shipping cost.
No. We do not offer free shipping on orders. Nagnata will occasionally run free shipping promotions. These do not run in conjunction with any other offers such as online archive sales. Please note we do not cover the cost of shipping on any returns. Sign up to our newsletter to be notified when our next free shipping promotion is running.
Please contact us at customercare@nagnata.com if your package has not arrived within a week for Australian orders and 2 weeks for international orders. We always do our best to chase orders for you.
*Nagnata is not responsible for lost items when confirmed ‘delivered’.
Payments can be made by PayPal, Visa, Mastercard, AMEX, AfterPay and other PayPal accepted cards. Payments will be debited and cleared from your account upon dispatch of your order. All prices are in AUD. When converting prices to another currency a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates. When an item is charged to a credit card you may be charged fees determined by your bank. We take no responsibility for any extra charges incurred at receivers end.
** Please note any orders made with in-stock items and pre-order items will be shipped together once pre-orders have arrived. Please refer to shipping estimate for lead times on the product page.
Separate shipping can be organised if you order your pre-order and in-stock items separately.
Please note, shipping dates shown on product pages are an estimate for pre-order items and we can not guarantee exact lead times. In the case of any unexpected delays with your order our team will be in touch as quickly as possible.