NAGNATA ships from Los Angeles.

Standard | $10

UPS 2 Day | $25

UPS Next Day AIR | $55

Orders placed before 7am (PT) will be shipped same day. Orders placed after 7am will be shipped the following morning.

1-5 business days depending on your location 

**NAGNATA is not responsible for any delays caused by UPS or USPS

Please contact us for any special circumstances in which you require our assistance: customercare@nagnata.com

Order by these dates to ensure your gifts arrive on time:

Australia Cut-off: December 20th

United States Cut-off: December 19th

International Cut-off: December 15th

Extended returns for a stress-free season: Enjoy peace of mind with our extended return period. Items purchased between December 5th and January 5th can be returned hassle-free.

Currently we do not offer local pick ups for our US customers.

You cannot change the shipping address once shipped. Please make sure that the shipping address is correct as we're also unable to redirect orders once they are dispatched.

If you have just placed your order and wish to change any details please contact us direct at customercare@nagnata.com

Once your order is processed you will receive a confirmation email from NAGNATA with tracking information. 

Duties and taxes are included for our US and Australian customers.

International customers please be aware that your country may be subject to additional taxes, customs duties and fees levied by the destination country. NAGNATA is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees. 

Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to NAGNATA, the customer forfeits the original shipping cost.

No. We do not offer free shipping on orders. Nagnata will occasionally run free shipping promotions. These do not run in conjunction with any other offers such as online archive sales. Please note we do not cover the cost of shipping on any returns. Sign up to our newsletter to be notified when our next free shipping promotion is running. 

Please contact us at customercare@nagnata.com if your package has not arrived within a week for US and Australian orders and 2 weeks for international orders. We always do our best to chase orders for you.

*Nagnata is not responsible for lost items when confirmed ‘delivered’.

Payments can be made by PayPal, Visa, Mastercard, AMEX, AfterPay and other PayPal accepted cards. Payments will be debited and cleared from your account upon dispatch of your order. All prices are in AUD. When converting prices to another currency a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates. When an item is charged to a credit card you may be charged fees determined by your bank. We take no responsibility for any extra charges incurred at receivers end.

** Please note any orders made with in-stock items and pre-order items will be shipped together once pre-orders have arrived. Please refer to shipping estimate for lead times on the product page.

Separate shipping can be organised if you order your pre-order and in-stock items separately.

Please note, shipping dates shown on product pages are an estimate for pre-order items and we can not guarantee exact lead times. In the case of any unexpected delays with your order our team will be in touch as quickly as possible.

All prices as marked. Cannot be used in conjunction with any other offer.

All archive sales are final, no returns or exchanges.

Our archive sale is available for online purchase only, not in store.

Please note due to a high volume of orders during our online archive sale there will be delays in ALL order dispatches. Please allow an additional 7 - 10 business days for your order to be dispatched - this applies to all full price and sale orders. Once your order has been dispatched you will receive tracking information via email.

If you make separate orders within the sale period unfortunately we are unable to combine your orders prior to shipping. We appreciate your patience and understanding. If you wish to purchase full priced items during this time and need it urgently please email customercare@nagnata.com and we will endeavour to dispatch your order within our non-sale despatch window - otherwise all orders will be dispatched as placed.