Sorry we do not offer refunds for change of mind, however we want you to find the perfect fit for your body so we are happy to facilitate a store credit. 

Nagnata is not responsible for shipping charges related to the item/s being returned. 

PLEASE NOTE: All items are to be returned in their original condition. Your item/s must have all tags attached with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. Item/s must be returned in the tote bag they were sent out in. If this tote bag is not returned then the RRP ($30) will be deducted from your store credit. 

 If your item is not returned in the above condition and therefore does not pass our quality check you will be responsible for the cost of shipping the item/s back. We will be in touch upon receiving your package. 

To visit the returns portal please follow the link at the footer of our homepage or click here to SUBMIT YOUR RETURN.

We do not facilitate exchanges online, so if you want to swap your item for a different size, colour or style, please choose a store credit. This gives you the freedom to select any items you want. 

Returns must be initiated within 7 days of receiving your package. Any later and it will NOT be accepted. For any concerns around this returns window please contact customercare@nagnata.com 

Please note that you will be responsible for all return shipping fees unless an item is deemed faulty. To submit a return request please go to our returns centre and fill out the form. Once your request is received, reviewed and approved you will receive an email confirmation along with the next steps.

 

Sorry we can no longer hold stock while your return is being processed. If you are worried about an item selling out, we recommend purchasing it right away while you wait for your store credit.

 

 All items are to be returned in its original condition, tags attached and with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. Item/s must be returned in the tote bag they were sent out in. If this tote bag is not returned then the RRP ($30) will be deducted from your store credit. If your item is not returned in the above condition and therefore does not pass our quality check you will be responsible for the cost of shipping the item/s back. We will be in touch upon receiving your package. 

 ***Due to the the delicate nature of knitwear please take special care when trying on NAGNATA knitwear garments for the first time, not to pull or stretch the piece  

For in store purchases you must process your return in store only. Here you can exchange size, colour or style or receive a store credit to use within the next year. All items are to be returned in its original condition, tags attached and with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. For any further enquiries please don’t hesitate to contact us at customercare@nagnata.com or via our online live chat.

PLEASE NOTE: All items are to be returned in its original condition, tags attached and with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. If your item is not returned in the above condition and therefore does not pass our quality check you will be responsible for the cost of shipping the item/s back. We will be in touch upon receiving your package. 

 ***Due to the the delicate nature of knitwear please take special care when trying on NAGNATA knitwear garments for the first time, not to pull or stretch the piece