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RETURNS & EXCHANGES

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FAQ

CAN I GET A REFUND?

Sorry we do not offer refunds for change of mind, however we want you to find the perfect fit for your body so we are happy to facilitate a store credit valid for 1 year. 

As of February 1st 2022, we no longer facilitate exchanges online, so if you want to swap your item for a different size, colour or style, please choose store credit. This gives you the freedom to choose any items you want online.

Nagnata is not responsible for shipping charges related to the item/s being returned. 

PLEASE NOTE: All items are to be returned in their original condition. Your item/s must have all tags attached with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. Item/s must be returned in the tote bag they were sent out in. If this tote bag is not returned then the RRP ($30) will be deducted from your store credit. 
 If your item is not returned in the above condition and therefore does not pass our quality check you will be responsible for the cost of shipping the item/s back. We will be in touch upon receiving your package. 

HOW DO I INITIATE A RETURN fOR STORE CREDIT?

To visit the returns portal please follow the link at the footer of our homepage or click here to SUBMIT YOUR RETURN.

FOR ONLINE PURCHASES:

As of February 1st 2022, we no longer facilitate exchanges online, so if you want to swap your item for a different size, colour or style, please choose a store credit. This gives you the freedom to select any items you want. 

Returns must be initiated within 7 days of receiving your package. Any later and it will NOT be accepted. For any concerns around this returns window please contact returns@nagnata.com 

Please note that you will be responsible for all return shipping fees unless an item is deemed faulty. To submit a return request please go to our returns centre and fill out the form. Once your request is received, reviewed and approved you will receive an email confirmation along with the next steps.
 
Sorry we can no longer hold stock while your return is being processed. If you are worried about an item selling out, we recommend purchasing it right away while you wait for your store credit.
 
 All items are to be returned in its original condition, tags attached and with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. Item/s must be returned in the tote bag they were sent out in. If this tote bag is not returned then the RRP ($30) will be deducted from your store credit. If your item is not returned in the above condition and therefore does not pass our quality check you will be responsible for the cost of shipping the item/s back. We will be in touch upon receiving your package. 
 ***Due to the the delicate nature of knitwear please take special care when trying on NAGNATA knitwear garments for the first time, not to pull or stretch the piece  


FOR IN-STORE PURCHASES:
For in store purchases you must process your return in store only. Here you can exchange size, colour or style or receive a store credit to use within the next year. All items are to be returned in its original condition, tags attached and with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. For any further enquiries please don’t hesitate to contact us at returns@nagnata.com.

WHAT SHOULD I SEND WITH MY RETURN?

The item must be returned with original invoice as proof of purchase.

PLEASE NOTE: All items are to be returned in its original condition, tags attached and with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. If your item is not returned in the above condition and therefore does not pass our quality check you will be responsible for the cost of shipping the item/s back. We will be in touch upon receiving your package. 

 ***Due to the the delicate nature of knitwear please take special care when trying on NAGNATA knitwear garments for the first time, not to pull or stretch the piece  

WHAT IF I THINK AN ITEM IS FAULTY?

NAGNATA checks the quality of all items before shipping. If you have received an item that is not up to our standards please get in contact with us as soon as possible at store@nagnata.com and we will work with you to find an appropriate solution.

LOST, DAMAGED & STOLEN ITEMS?

NAGNATA is not responsible for any lost, damaged or stolen packages once it is shipped from our facility. In addition, packages that say delivered that have not arrived fall in the lost, damaged and stolen category. Please contact the shipping carrier and open an enquiry directly.
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