RETURNS & EXCHANGES

CAN I GET A REFUND?

At NAGNATA we do not accept refunds for change of mind, however we want you to find the perfect fit for your body so we are are happy to organise a credit note for you to use towards an exchange.

HOW DO I INITIATE A RETURN?

The item/s is to be returned in its original condition within 7 days of receiving your item/s tags attached, with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. Must be returned with a completed returns form sent out with your package and tote bag (if issued). IF YOUR ITEM IS NOT RETURNED IN THE ABOVE CONDITION A RESTOCKING FEE OF $10 MAY APPLY. WE WILL BE IN TOUCH UPON RECEIVING YOUR PACKAGE.

***Due to the the delicate nature of knitwear please take special care when trying on NAGNATA knitwear garments for the first time, not to pull or stretch the piece

NAGNATA reserves the right to refuse the product if the item does not meet our standards.

WHAT SHOULD I SEND WITH MY RETURN?

The item must be returned with original invoice as proof of purchase along with filled out returns form included with your order.

WHAT IF I THINK AN ITEM IS FAULTY?

NAGNATA checks the quality of all items before shipping. If you have received an item that is not up to our standards please get in contact with us as soon as possible at sales@nagnata.com and we will work with you to find an appropriate solution.

LOST, DAMAGED & STOLEN ITEMS?

NAGNATA is not responsible for any lost, damaged or stolen packages once it is shipped from out facility. In addition, packages that say delivered that have not arrived fall in the lost, damaged and stolen category. Please contact the shipping carrier and open an enquiry directly.

ARTISANAL FASHION | YOGA LIFESTYLE

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