RETURNS & EXCHANGES
CAN I GET A REFUND?
At Nagnata we don't not offer refunds on change of mind, however we want you to find the perfect fit for your body so we are happy for you to fill out our returns form for an exchange in size, colour way or for a credit note which is valid for 1 year.
Please note: Nagnata is not responsible for shipping charges related to the item/s being returned. All items are to be returned in their original condition. Your item/s must have all tags attached with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. Item/s must be returned in the tote bag they were sent out in. If this tote bag is not returned then the RRP ($30) will be deducted from your gift card.
HOW DO I INITIATE A RETURN?
To submit a return request please go to our returns centre and fill out the return request form, once your request is received, reviewed and approved you will receive an email confirmation along with the next steps.
Please note that you only have 7 days to initiate your return request any later and it will NOT be accepted. The item/s is to be returned in its original condition, tags attached and with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. IF YOUR ITEM IS NOT RETURNED IN THE ABOVE CONDITION AND THEREFORE DOES NOT PASS OUR QUALITY CHECK YOU BE RESPONSIBLE FOR THE COST OF SHIPPING THE ITEM/S BACK. WE WILL BE IN TOUCH UPON RECEIVING YOUR PACKAGE.
***Due to the the delicate nature of knitwear please take special care when trying on NAGNATA knitwear garments for the first time, not to pull or stretch the piece
NAGNATA reserves the right to refuse the product if the item does not meet our standards.
WHAT SHOULD I SEND WITH MY RETURN?
The item must be returned with original invoice as proof of purchase along with filled out returns form included with your order.
WHAT IF I THINK AN ITEM IS FAULTY?
NAGNATA checks the quality of all items before shipping. If you have received an item that is not up to our standards please get in contact with us as soon as possible at firstname.lastname@example.org and we will work with you to find an appropriate solution.
LOST, DAMAGED & STOLEN ITEMS?
NAGNATA is not responsible for any lost, damaged or stolen packages once it is shipped from out facility. In addition, packages that say delivered that have not arrived fall in the lost, damaged and stolen category. Please contact the shipping carrier and open an enquiry directly.