RETURNS & EXCHANGES POLICY
At NAGNATA we do not accept refunds for change of mind, however we want you to find the perfect fit for your body so we are happy to organise a credit note for you to use towards an exchange.
The item/s is to be returned in its original condition within 7 days of receiving your item/s; tags attached, with no visible signs of damage or wear; pulls, snags, stretching, stains or odour.
*** Due to the delicate nature of knitwear please take special care when trying on NAGNATA knitwear garments for the first time, not to pull or stretch the piece.
NAGNATA reserves the right to refuse the product if the item does not meet our standards.
The item must be return with original invoice as proof of purchase along with filled out returns form included with your order.
In regards to faulty garments NAGNATA will cover shipping costs for both local and international orders. NAGNATA requires photos to be sent of the damage before an RA number is issued.
NAGNATA checks the quality of all items before shipping. If you have received an item that is not up to our standards please get in contact with us as soon as possible at email@example.com and we will work with you to find an appropriate solution.
LOST, DAMAGED & STOLEN ITEMS
Nagnata is not responsible for any lost or damaged, or stolen packages once it is shipped from our facility. In addition, packages that say delivered that have not arrived, fall in the lost, damaged, stolen category. Please contact the shipping carrier and open an enquiry directly.
Payment can be made by PayPal, Visa, MasterCard, AMEX, AfterPay and other PayPal accepted cards. Payment will be debited and cleared from your account upon dispatch of your order. All prices are in AUD. When converting prices to another currency a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates. When an item is charged to a credit card you may be charged fees determined by your bank. We take no responsibility for any extra charges incurred at receivers end.