Thank you for purchasing a piece of NAGNATA.

 We want you to find the perfect fit, so if you aren’t completely satisfied with your items, we are happy to facilitate a return for store credit. We accept returns within 30 days of purchase under the following conditions:

• Order Number must be provided as proof of purchase.
  
• Return cost is at the expense of the customer. We will only cover the cost of returns if the item is deemed faulty
  
• All items are to be returned in their original condition. Your item/s must have all tags attached with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. 
  
• All swimwear must be tried on with undergarments, the protective hygiene strip must remain in place and cannot be removed.
  
• Item/s must be returned in the tote bag they were sent out in (This is only applicable for orders over $300). If this tote bag is not returned the RRP ($30) will be deducted from your store credit.
  
• If your item is not returned in the above condition and therefore does not pass our quality check you will be responsible for the cost of shipping the item/s back. 

Please note we do not facilitate exchanges online, if you want to swap your item for a different size, colour or style you can do so once your item has been returned and we issue you with a store credit. Store credits give you the freedom to choose any items you want online.

To return your item via post, please follow these steps:

• Lodge Return through the Return Portal.
• Pack the item securely in its original packaging, ensuring all tags are attached and it is in its original condition.
• Include the return form (if you have one) or a note with your order number and return request number inside the package.
• Purchase return shipping and drop the parcel off at your nearest post office or post box.
• Nagnata Returns address:  U 1 67 Centennial Cct Byron Bay Nsw 2481

Once we receive your return, we will process it and share your store credit. Feel free to reach out to our customer care team if you need any further assistance.

To visit the returns portal please follow the link at the footer of our homepage or click here to SUBMIT YOUR RETURN.

ONLINE PURCHASES:

Items can be returned for store credit within 30 days of purchase. All items are to be returned in their original condition. Your item/s must have all tags attached with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. 

To submit a return request please go to our returns portal and enter the order number and email used for purchase (order number is in your confirmation email).

• Your request will be sent to our Customer Service team for review
  
• Once reviewed and approved you will receive an email confirmation along with the next steps.
  
• Once your return is received and reviewed by our Customer Service team to ensure it complies with our Quality and Compliance process (outlined below), a store credit code will be issued to you via email. 

Please note returns must follow the below conditions;

• Item/s must be returned with the original invoice as proof of purchase.
  
• All items are to be returned in their original condition. Your item/s must have all tags attached with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. 
  
• All swimwear must be tried on with undergarments, the protective hygiene strip must remain in place and cannot be removed.
  
• Item/s must be returned in the tote bag they were sent out in (This is only applicable for orders over $300). If this tote bag is not returned the RRP ($30) will be deducted from your store credit.
  
• We will only cover the cost of returns if the item is faulty.
  
• If your item is not returned in the above condition and therefore does not pass our quality check you will be responsible for the cost of shipping the item/s back.

All sales both online and physical are final sale and have a no returns or exchange policy applied.

Please note – no discount code is required for our online archive sales. It is until stock lasts and the offer is not valid in combination with any other promotion.

Items can be returned for store credit within 30 days of purchase. All items are to be returned in their original condition. Your item/s must have all tags attached with no visible signs of damage or wear; pulls, snags, stretching, stains or odour.

If you have received a faulty item, please email us within 7 days of receiving.

Please ensure you email an image of the fault & your order number to customercare@nagnata.com for review.

Please note that faulty items do not include those that have already been worn.

In the rare event you receive the incorrect item in your order, please email an image of the item received & your order number to customercare@nagnata.com

NAGNATA is not responsible for any lost, damaged or stolen packages once it is shipped from our facility. In addition, packages that are delivered that have not arrived fall in the lost, damaged and stolen category. Please contact the shipping carrier and open an enquiry directly.