RETURNS & EXCHANGES
Many NAGNATA garments are made from natural fibres that naturally relax, soften and adapt to the body with wear.
For all returns, items may be tried on briefly to assess fit but must otherwise remain unworn, unwashed and in original resaleable condition, with all tags attached.
Items showing signs of wear, including stretching, relaxation or alteration of shape, stains, marks, odours or other signs of use, are not eligible for voluntary change-of-mind returns.
Please return your items in their original packaging, including the NAGNATA tote bag supplied with your order, where applicable.
Swimwear must be tried on over underwear with its protective hygiene strip intact. Socks and scrunchies are excluded from voluntary change-of-mind returns for hygiene reasons.
These conditions do not limit statutory consumer rights.
We hope you love your NAGNATA purchase. If something isn't quite right, we offer refunds, exchanges and store credit on eligible full-price online purchases.
AUSTRALIA & USA
- Refunds: Within 7 days of delivery. A $15 return fee applies.
- Exchanges: Within 14 days of delivery. FREE return and replacement shipping.
- Store credit: Within 14 days of delivery. FREE return shipping.
- Sale items: NO RETURNS.
REST OF WORLD
- Refunds: Within 7 days of delivery. Customer pays return shipping.
- Exchanges: Not available.
- Store credit: Within 14 days of delivery. Customer pays return shipping.
- Sale items: NO RETURNS.
All return timeframes are calculated from the date your order is delivered, not the date it was placed.
Return requests must be submitted through our Returns Portal within the applicable timeframe. Your parcel does not need to arrive back within that timeframe.
These options apply to eligible full-price purchases.
If you have received a faulty, damaged or incorrect item, please contact customercare@nagnata.com before submitting a return.
Australia & USA
- Request an exchange through our Returns Portal within 14 days of delivery.
- Exchange for any available NAGNATA product, including a different size, colour or style.
- You'll be directed to our online store to select your replacement items. Add your chosen products to your cart and follow the checkout prompts as normal to finalise your exchange through the Returns Portal.
- Return shipping and standard replacement shipping are FREE.
- If your replacement costs more, you'll pay the difference. If it costs less, the remaining balance will be issued as store credit.
Rest of World
Exchanges are not available. You can return an eligible full-price item for a refund or store credit within the applicable timeframe and place a new order.
Return shipping and shipping for your new order are at your expense.
Australia & USA
- Request a refund through our Returns Portal within 7 days of delivery.
- A $15 return fee will be deducted from your refund.
- NAGNATA will provide a prepaid return shipping label.
Rest of World
- Request a refund through our Returns Portal within 7 days of delivery.
- You are responsible for arranging and paying return shipping to Australia.
Once your return has been received, inspected and approved, your refund will be issued to your original payment method.
We'll email you when your refund has been processed. Your payment provider may require additional time for the funds to become available.
Original shipping charges are not refunded under our standard returns policy.
Start your request through our Returns Portal and select Store Credit.
Australia & USA
- Request within 14 days of delivery.
- FREE return shipping.
- NAGNATA will provide a prepaid return shipping label.
Rest of World
- Request within 14 days of delivery.
- You are responsible for arranging and paying return shipping to Australia.
Once your return has been received, inspected and approved, we'll email your store credit with instructions on how to use it.
Store credit can be used towards a future NAGNATA purchase.
Start your return through our Returns Portal and follow the instructions provided.
Please ensure your Return Authorisation (RA) number is included inside your parcel, and retain your tracking details and proof of postage.
For Rest of World returns, customers are responsible for arranging and paying return shipping to Australia.
NO RETURNS ON SALE ITEMS
Sale items purchased online or in-store are not eligible for returns, exchanges or store credit under our standard returns policy.
If you have received a faulty, damaged or incorrect item, please contact customercare@nagnata.com.
If you've received a faulty, damaged or incorrect item, please contact our Customer Care team before initiating a return.
Email customercare@nagnata.com with:
- Your order number or proof of purchase.
- A description of the issue.
- Photos, where possible.
We'll review the issue and help arrange the appropriate resolution, including any necessary return shipping.
Depending on the circumstances, this may include a repair, replacement or refund.
Contact customercare@nagnata.com with your order number and details if:
- Your order has not arrived.
- Tracking shows delivery but you cannot locate your parcel.
- Your parcel arrives damaged.
For damaged parcels, please keep the packaging and include photos where possible.
We'll investigate with the delivery provider and work with you to resolve the issue.
Purchases made in-store
- Full-price items can be returned within 14 days of purchase for an exchange or store credit.
- Exchange for any available product. Any additional amount will be payable, and any remaining balance will be issued as store credit.
- We do not offer refunds under our standard in-store returns policy.
- Items must be unworn, unwashed, in their original condition and have all original tags attached.
- Please bring your proof of purchase.
Online purchases returned in-store
- Full-price Australian online orders can be returned to our NAGNATA stores for an exchange or store credit within 14 days of delivery.
- Please bring your order confirmation.
- Refunds for online purchases must be requested through our Returns Portal within the applicable timeframe.
Sale items
NO RETURNS ON SALE ITEMS
If your item is faulty or incorrect, please contact our team for assistance.