FAQ
WHY DO YOU PRODUCE IN CHINA?
We choose to develop in China due to the high level of technical innovation and yarn availability. Unfortunately, Australia does not have the knitwear factories or specific machinery we require to knit our style of garments. We did try our first development with one of the only remaining knitwear mills in Melbourne using Merino Wool, but after a year of testing they were still too thick and not suited to movement-wear.
Australia doesn’t have the yarn spinning capabilities required to turn raw fibre to yarn to fabric. So Australian Merino Wool is exported for spinning then either re-imported into Australia as yarn or made into fabric overseas. We also consider our carbon foot print with material sourcing. The Merino Wool fibres we use are spun in China and we source cotton from Certified Organic Cotton farms in China. This enables our sourcing of materials to be in close proximity to our factories.
We visit our factories to work directly with the technicians on textile innovation and to ensure fair and comfortable working conditions for our workers.
WHAT DOES ZERO-YARN WASTE MEAN?
NAGNATA ‘Movement' styles are constructed as fully-fashioned knitwear pieces to eliminate yarn wastage from the production process. This means each piece is knitted to shape and linked where required, resulting in no seams or excess yarn like in cut and sew garments!
HOW DO I CARE FOR MY KNITWEAR?
HAND WASH + SPOT CLEAN: We recommend you care for your NAGNATA knitwear in the same way you would a treasured wool or cashmere knit. A gentle hand wash or spot clean is always recommended for ultimate care, even for the machine washable styles. We prefer to use our NAGNATA natural hand wash soap bar as its gentle properties care for your knitwear as you clean. Shop our soap bar here
MINIMAL WASHING: Because we use high contents of natural, organic and renewable fibres our garments are highly breathable. Meaning they don't trap sweat and odour against your skin in the way synthetics do, so you will find they don't get smelly as nylon and polyester synthetic activewear. A quick spot clean to the crotch or underarm is all you need sometimes. Our tops we may only wash every few weeks and sweaters on occasion if they're dirty. It's important to note; because we still need to use minimal synthetics for stretch in our performance line, when washing this could still release tiny micro fibres into the water. This happens regardless of whether the synthetics are recycled or not, hence why less washing is best. Choosing natural fibres over synthetics helps protects our waterways. At NAGNATA we are constantly innovating and pushing our sustainability, soon to be incorporating recycled synthetic yarns to replace the small percentage of synthetics we use.
WEAR NAGNATA MINDFULLY: If you sit against rough surfaces and over time little pills and balls of yarn appear you can use a de-piller to easily remove. If you snag your knit and a longer yarn thread appears, you are ok knot it and snip. It shouldn't run, just be careful not to snip the fabric. The reason pills and snags occur more easily in organic cotton, merino wool and natural fibre garments is because the yarns are shorter - think about the length of a piece of wool from a sheep’s fleece, it’s not that long. So it's normal for them to appear as subtle loose fibres on the surface of the fabric. Synthetic man-made fibres can be made in long lengths which is why they are favoured in sportwear so they don't come loose. But as these are all essentially derived from petro-chemicals we try to avoid synthetic as much as possible, and opt for the amazing naturally occurring properties of fibres like merino wool, organic cotton and hemp. Because we also care about the quality of fibre against your skin.
DO YOU RESTOCK?
We do not mass produce our collections so once an item is sold out it will not be 'restocked' unless we decide to remake the style in a future collection. As we work on Movements not Seasons and are focused on textile innovation, each NAGNATA collection features our core fabrics and fits in new variations of designs and colours. The Movements are also designed to style back with each other. So if you have missed out on a particular item you loved, you will likely see a similar version in the upcoming movements. If a style is really popular we will consider a re-make, though it's best to sign up to our mailing lists and watch Instagram as we always announce it and its difficult to reply on instagram to all your re-stock questions.
IS YOUR WOOL MULESING-FREE?
Our superfine Merino Wool is accredited by the Woolmark Company and is Australian and New Zealand grown, but we cannot guarantee it is mulesing-free. The reason Australian Merino sheep are mulsed is because they are susceptible to the debilitating condition known as flystrike. Australian woolgrowers have been proactive in collaborating with researchers and industry to protect Australian sheep against this condition. At NAGNATA we are working towards full traceability of our yarn from farm to factory and with the support of The Woolmark Company aligning with mulesing free farms on future collections. This is a very complicated process since all yarns are bundled together before being exported to spin the fibres (as explained above in our manufacturing QA). We are committed to reaching full traceability of yarn back to farm so our customers can make informed decisions on what merino product to support. While we are working on this program you can rest assured the Woolmark Company work alongside Australia’s woolgrowers to ensure Australia's strict animal welfare laws are understood and woolgrowers have access to the best information and research available to align with these welfare laws.
To read more please follow this link; woolmark.com/about/ethos/animals. The Woolmark Company and Australian woolgrowers share a mutual concern for the health and wellbeing of Australian sheep and we support woolgrowers employing innovative, sustainable farming practices that build on the intuitive wisdom of generations of woolgrowers.
VEGAN VS NATURAL WOOL?
We choose to work with natural Australian Merino Wool as it's a completely renewable fibre and we can also support our Australian farming community. We are not opposed to testing Vegan Wool in the future, which can be made from organic cotton and other plant sources blended and manufactured to create fabrics and faux wool yarns. At this stage though, we are already innovating with our own organic cotton blends so recommend our vegan customers to wear the Organic Cotton Movement range.
ISN’T WOOL ITCHY?
We use a superfine micron Merino Wool which is the softest available and therefore luxuriously soft against the skin. The merino core line is blended with Tencel which adds even more softness to the hand feel. People that have no allergies to Merino Wool don't generally experience any irritation with our Wool Collections.
TOO HOT FOR MERINO WOOL?
We love working with Merino wool as its one of the world’s most technically advanced fibres, with unique moisture and temperature regulating properties. These temperature regulating qualities keep you cool when you work out (but also warm you up when it's cold!). The fibres work in total harmony with your body due to its excellent natural elasticity, odour resistance, moisture management properties and natural breathability. Wool is also moisture wicking, keeping you dry – so no smelly odour like when wearing synthetics!
WHY IS NAGNATA SO EXPENSIVE?
Our retail prices are based on the cost of yarn and manufacturing; working with Organic Cotton and Merino Wool is not a cheap option. We work primarily on fully-fashioned knit machines so we can engineer our garments to shape and avoid excess material waste. This is a premium style of manufacturing so you can't compare the cost to a brand or style that uses cut and sew style of manufacturing using 100% synthetic fabrics which are much cheaper and not good for the environment. Our merino seamless core line is a slightly lower price point as we knit this on circular machines and as the minimum units are much higher, we are able to get a more competitive price for ordering more units. Cost is also based on weight or yarn x knitting time and the cost of natural raw materials fluctuates seasonally and can be due to droughts, flood and availability.
WHAT UNDERWEAR DO I WEAR?
All of our knitwear is extremely breathable. We recommend going without underwear or wearing a flesh coloured seamless g-string across all styles if you feel more comfortable.
I’M PREGNANT, SHOULD I SIZE UP OR STICK TO MY REGULAR SIZE? WHAT ARE THE BEST STYLES FOR PREGNANCY?
Merino Seamless: All of our seamless pieces are ideal for pregnancy due to their amount of stretch and offer great return. Often later in pregnancy, women have often gone up to a M/L in bottoms as there is more fabric in the rise to cover and support the belly. But this is personal preference. Due to the stretch you can generally stick to your regular size for pregnancy. This way you can wear your NAGNATA pre + post natal.
The longer line crop and the Suska crop (with bust cups) will give the best support without a bra. The Avika Tank and Organic Cotton Bralets are also good for support being mid compression.
*Please use this as a guide only as every body is different during this period of growth.
Movement-wear (Cotton and Merino): All NAGNATA can be worn pregnant. Which size you get depends on how you want to wear it. All our pieces have stretch but the bigger you get the more fabric you may desire for addition coverage. So if you are a S/M in the YONI SHORT you may want to transition up to a M/L by the end of your pregnancy so there is more length in the leg and tummy.
Our COLOUR BLOCK, HOUNDSTOOTH AND TWIN FLAME DRESSES are amazing on a pregnant bod!! Super sexy and all they all have great return. For that you may stick to your original size.
** Please use this as a guide only as every body is different during this period of growth.
I HAVE A BIGGER BUST, WHICH STYLES OFFER MORE SUPPORT?
Our longline crops from the Merino Wool Seamless range offer great bust support. The Check Back Racer is our newest design in this seamless range made with more coverage for a larger bust. In addition to this we would recommend our Merino Wool Suska crops which come with a built-in bra shelf + removable cups. All our Tanks are also great for a larger bust but do not come with removable cups. For a more fashion piece in the organic cotton we suggest the strap back crop top. Refer to our SIZE GUIDE to find your best fit.
CAN I USE AFTERPAY IN STORE?
We do not offer Afterpay in store. We are a small and growing brand. We have small internal margins and as Afterpay charge a significant amount for their service we try to avoid excess fees where we can.
WHAT HAPPENS IF I WANT TO CANCEL MY ORDER AFTER IT IS PLACED?
If you want to cancel an order after it has been placed please email us immediately at customercare@nagnata.com. We are a small but busy team and cannot always get to your emails before despatch as we work hard to have your orders out the following day. If we catch your email in time and feel a refund is acceptable you will be charged a $20 restocking fee to cover any charges incurred our end by your order processing in our system and warehuose handling fees.
DIGITAL ARCHIVE SALE TERMS
All prices as marked. Cannot be used in conjunction with any other offer.
All sales are final, no returns or exchanges.
Our archive sale is available for online purchase only, not in store.
Please note due to a high volume of orders during our online archive sale there will be delays in ALL order dispatches. Please allow an additional 7 - 10 business days for your order to be dispatched - this applies to all full price and sale orders. Once your order has been dispatched you will receive tracking information via email.
If you make separate orders within the sale period unfortunately we are unable to combine your orders prior to shipping. We appreciate your patience and understanding. If you wish to purchase full priced items during this time and need it urgently please email customercare@nagnata.com and we will endeavour to dispatch your order within our non-sale despatch window - otherwise all orders will be dispatched as placed.
SHIPPING + RETURNS
WHAT DUTIES + TAXES DO I NEED TO PAY? CAN NAGNATA COVER ANY OF THESE TAXES?
We ship all orders from our HQ in Byron Bay, Australia. Unfortunately International orders can be subject to duties and taxes determined by your local customs office. Please check with your local customs office prior to placing your order to avoid unwanted extra charges. We cannot modify your invoice to reflect a lower item value. NAGNATA does not cover the cost of import duties and taxes in your country.
MY TRACKING SAYS ‘DELIVERED’ BUT THE PACKAGE HASN’T ARRIVED. WHAT DO I DO?
Please contact us at customercare@nagnata.com if your package has not arrived within a week for Australian orders and 2 weeks for international orders. We hope you can appreciate that during these difficult times with COVID there are occasionally delays which are out of our control. We always do our best to chase orders for you.
Australian orders can be tracked here: https://auspost.com.au/mypost/track/#/search
International customers can be tracked here: http://www.dhl.com.au/en/express.html
CAN I GET A REFUND IF IT DOESN’T SUIT ME?
We do not offer refunds for change of mind or if the item doesn’t suit. All sales are final. You can return the item for an exchange or credit note only. Credit notes are valid for 1 year from the date they are issued. Nagnata is not responsible for shipping charges related to the item/s being returned.
All items are to be returned in their original condition within 7 days of receiving. Your item/s must have all tags attached with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. Item/s must be returned in the tote bag they were sent out in. If this tote bag is not returned then the RRP ($30) will be deducted from your gift card.
Additionally, please note that you will be responsible for all return and exchange shipping fees unless an item is deemed faulty.
*** Due to the delicate nature of knitwear please take special care when trying on NAGNATA knitwear garments for the first time, not to pull or stretch the piece.
NAGNATA reserves the right to refuse the product if the item does not meet our standards.
CAN I EXCHANGE MY ORDER?
As of February 1st 2022, we no longer facilitate exchanges online, so if you want to swap your item for a different size, colour or style, please choose store credit and submit your return via our exchange portal. This gives you the freedom to choose any items you want online. Sorry we can no longer hold stock while your return is being processed. If you are worried about an item selling out, we recommend purchasing it right away while you wait for your store credit.
SUBMIT A QUESTION?
If you have a question or wish to give feedback we recommend you contact our customer service team direct at customercare@nagnata.com (also so you don’t get lost in Instagram DM’s).