FREE SHIPPING ON ALL ORDERS OVER $500 AUD

NAGNATA

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    • PLEASE NOTE:

    BY PURCHASING WITH NAGNATA YOU ARE AGREEING TO OUR SALES POLICY

    International orders may be subject to additional taxes, customs duties and fees levied by the destination country. NAGNATA cannot be held responsible for any of these fees incurred, therefore the recipient is liable. NAGNATA is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees.

    NAGNATA does not accept refunds for change of mind. We are happy to facilitate an exchange or store credit upon receiving the goods back in their original condition. NAGNATA is not responsible for shipping charges related to the item(s) being returned. Please refer below to our SHIPPING & RETURNS for further information.

    SHIPPING

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    HOW MUCH IS SHIPPING?

    NAGNATA ships from Byron Bay

    Australia Via Express Post | $15

    International via DHL Express | $45 AUD

    HOW LONG WILL IT TAKE?

    Orders placed before 9am (AEST) will be shipped same day. Orders placed after 9am will be shipped the following morning

    AUSTRALIA: 1-5 business days depending on your location

    USA: 4-6 business days.

    EUR:(UK, Ireland, France, Switzerland) 3-7 business days

    EASTERN: 7-12 business days

    REST OF EUROPE: 5-9 business days

    NZ: 3-5 business days


    **NAGNATA is not responsible for any delays caused by Australia Post or DHL Express

    Please contact us for any special circumstances in which you require our assistance: store@nagnata.com

    WHAT HAPPENS IF I CHOOSE TO PICK UP IN STORE?

    If you live locally and wish to pick up in store click 'pick up' at checkout. Orders placed after 9am will be ready the next day. You will receive an email notification once the item is ready to collect. Please come to 1/67 Centennial Circuit, Byron Bay 2481.

    CAN I CHANGE MY DELIVERY ADDRESS ONCE SHIPPED?

    You cannot change the shipping address once shipped. Please make sure that the shipping address is correct as we're also unable to redirect orders once they are dispatched.

    If you have just placed your order and wish to change any details please contact us direct at store@nagnata.com

    HOW DO I TRACK MY ORDER?

    Once your order is processed you will receive a confirmation email from NAGNATA with tracking information. Australian orders can be tracked here: http://auspost.com.au/mypost/track/#/search International orders can be tracked here: http://www.dhl.com.au/en/express.html

    DO I HAVE TO PAY DUTIES AND TAXES?

    Yes. International customers please be aware that your country may be subject to additional taxes, customs duties and fees levied by the destination country. NAGNATA is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees.

    Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to NAGNATA, the customer forfeits the original shipping cost and any additional fees incurred.

    CAN I GET FREE SHIPPING?

    No. We are a small business + do not have big margins on our products which would factor in shipping costs, therefore we cannot absorb the cost of complimentary shipping or returns.

    MY TRACKING SAYS 'DELIVERED' BUT THE PACKAGE HASN'T ARRIVED

    Please contact us at sales@nagnata.com if your package has not arrived within a week for Australian orders and 2 weeks for international orders. We hope you can appreciate that during these difficult times with COVID there are occasionally delays which are out of our control. We always do our best to chase orders for you.

    PAYMENT TERMS

    Payments can be made by PayPal, Visa, Mastercard, AMEX, AfterPay and other PayPal accepted cards. Payments will be debited and cleared from your account upon dispatch of your order. All prices are in AUD. When converting prices to another currency a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates. When an item is charged to a credit card you may be charged fees determined by your bank. We take no responsibility for any extra charges incurred at receivers end.

    RETURNS & EXCHANGES

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    CAN I GET A REFUND?

    Sorry we do not offer refunds for change of mind, however we want you to find the perfect fit for your body so we are happy to facilitate a store credit valid for 1 year. 


    As of February 1st 2022, we no longer facilitate exchanges online, so if you want to swap your item for a different size, colour or style, please choose store credit. This gives you the freedom to choose any items you want online. 

     Nagnata is not responsible for shipping charges related to the item/s being returned. 

    PLEASE NOTE: All items are to be returned in their original condition. Your item/s must have all tags attached with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. Item/s must be returned in the tote bag they were sent out in. If this tote bag is not returned then the RRP ($30) will be deducted from your store credit. If your item is not returned in the above condition and therefore does not pass our quality check you will be responsible for the cost of shipping the item/s back. We will be in touch upon receiving your package.  

    HOW DO I INITIATE A RETURN FOR STORE CREDIT?

    To visit the returns portal please follow the link at the footer of our homepage or click here to SUBMIT YOUR RETURN.

    FOR ONLINE PURCHASES: 
     As of February 1st 2022, we no longer facilitate exchanges online, so if you want to swap your item for a different size, colour or style, please choose a store credit. This gives you the freedom to select any items you want. Returns must be initiated within 7 days of receiving your package. Any later and it will NOT be accepted. For any concerns around this returns window please contact returns@nagnata.com 

     Please note that you will be responsible for all return shipping fees unless an item is deemed faulty. To submit a return request please go to our returns centre and fill out the form. Once your request is received, reviewed and approved you will receive an email confirmation along with the next steps. 

    Sorry we can no longer hold stock while your return is being processed. If you are worried about an item selling out, we recommend purchasing it right away while you wait for your store credit 

    PLEASE NOTE: All items are to be returned in its original condition, tags attached and with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. Item/s must be returned in the tote bag they were sent out in. If this tote bag is not returned then the RRP ($30) will be deducted from your store credit. If your item is not returned in the above condition and therefore does not pass our quality check you will be responsible for the cost of shipping the item/s back. We will be in touch upon receiving your package. 

     ***Due to the the delicate nature of knitwear please take special care when trying on NAGNATA knitwear garments for the first time, not to pull or stretch the piece NAGNATA reserves the right to refuse the product if the item does not meet our standards. 

    FOR IN-STORE PURCHASES: 
    For in store purchases you must process your return in store only. Here you can exchange size, colour or style or receive a store credit to use within the next year. All items are to be returned in its original condition, tags attached and with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. 

     For any further enquiries please don’t hesitate to contact us at returns@nagnata.com. 

    WHAT SHOULD I SEND WITH MY RETURN?

    The item must be returned with original invoice as proof of purchase. 

    PLEASE NOTE: All items are to be returned in its original condition, tags attached and with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. Item/s must be returned in the tote bag they were sent out in. If this tote bag is not returned then the RRP ($30) will be deducted from your store credit. If your item is not returned in the above condition and therefore does not pass our quality check you will be responsible for the cost of shipping the item/s back. We will be in touch upon receiving your package. ***Due to the the delicate nature of knitwear please take special care when trying on NAGNATA knitwear garments for the first time, not to pull or stretch the piece  

    WHAT IF I THINK AN ITEM IS FAULTY?

    NAGNATA checks the quality of all items before shipping. If you have received an item that is not up to our standards please get in contact with us as soon as possible at store@nagnata.com and we will work with you to find an appropriate solution.

    LOST, DAMAGED & STOLEN ITEMS?

    NAGNATA is not responsible for any lost, damaged or stolen packages once it is shipped from out facility. In addition, packages that say delivered that have not arrived fall in the lost, damaged and stolen category. Please contact the shipping carrier and open an enquiry directly.

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