We offer change of mind returns within 7 days from when you receive your order. We do not offer refunds on goods due to change of mind, but will provide a credit note of the same value. Credit notes cannot be reverted into a cash refund at any point.

All items are to be returned in its original condition, tags attached and with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. Item/s must be returned in the tote bag they were sent out in. If this tote bag is not returned then the RRP ($30) will be deducted from your store credit. If your item is not returned in the above condition and therefore does not pass our quality check you will be responsible for the cost of shipping the item/s back. We will be in touch upon receiving your package.

We don't offer prepaid labels for change of mind returns. We recommend when sending your order back to us using a trackable service as we cannot be held responsible for lost or damaged returns.

Please note that you will be responsible for all return shipping fees unless an item is deemed faulty upon review from our in-house garment technician. To submit a return request please go to our returns portal here and fill out the form. Once your request is received, reviewed and approved you will receive an email confirmation along with the next steps.

***Due to the delicate nature of knitwear please take special care when trying on NAGNATA knitwear garments for the first time, not to pull or stretch the piece NAGNATA reserves the right to refuse the product if the item does not meet our standards.

As of February 1st 2022, we no longer facilitate exchanges online, so if you want to swap your item for a different size, colour or style, please choose store credit. This gives you the freedom to choose any items you want online.

Sorry we can no longer hold stock while your return is being processed. If you are worried about an item selling out, we recommend purchasing it right away while you wait for your store credit.

All items are quality controlled to a high standard before despatch, but if you receive an item that is not 100% right please contact us at customercare@nagnata.com with your order number and images of the fault or issue and we will work with you to resolve it as soon as possible. Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty.

NAGNATA. reserves the right to repair, replace or refund in accordance with ACCC guidelines.

In the instance that repair or replacement is not possible a full refund will be offered. Please note the refund can only be issued via your order's original payment method - E.g Credit Card, Gift Card, Credit Note, AfterPay. Once the refund has been issued, you will be notified via email. Please allow up to five business days for this amount to appear in your account.

Purchases made in store can be returned within 7 days from the original purchase date, you must process your return in store only. Here you can exchange size, colour or style or receive a store credit to use within the next year. All items are to be returned in its original condition, tags attached and with no visible signs of damage or wear; pulls, snags, stretching, stains or odour.

For any further enquiries please don’t hesitate to contact us at customercare@nagnata.com.

The item must be returned with original invoice as proof of purchase.

PLEASE NOTE: All items are to be returned in original condition, tags attached and with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. If your item is not returned in the above condition and therefore does not pass our quality check you will be responsible for the cost of shipping the item/s back. We will be in touch upon receiving your package.

***Due to the the delicate nature of knitwear please take special care when trying on NAGNATA knitwear garments for the first time, not to pull or stretch the piece.

NAGNATA is not responsible for any lost, damaged or stolen packages once it is shipped from our facility. In addition, packages that say delivered that have not arrived fall in the lost, damaged and stolen category. Please contact the shipping carrier and open an enquiry directly.

Please note all sales from our Digital Archive are final. No returns and no refunds.
Digital Archive cannot be used in conjunction with any other discount or promotional offer.
Due to a high volume of orders from Digital Archive we are currently experiencing shipping delays. Please allow 5 - 7 working days for ALL orders to be dispatched (sale or non-sale items). We appreciate your patience.