BY PURCHASING WITH NAGNATA YOU ARE AGREEING TO OUR SALES POLICY
International orders may be subject to additional taxes, customs duties and fees levied by the destination country. NAGNATA cannot be held responsible for any of these fees incurred, therefore the recipient is liable. NAGNATA is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees.
NAGNATA does not accept refunds for change of mind. We are happy to facilitate an exchange or store credit upon receiving the goods back in their original condition. NAGNATA is not responsible for shipping charges related to the item(s) being returned. Please refer below to our SHIPPING & RETURNS for further information.
HOW MUCH IS SHIPPING?
NAGNATA ships from Byron Bay
Australia Via Express Post | $15
International via DHL Express | $45 AUD
HOW LONG WILL IT TAKE?
Orders placed before 9am (AEST) will be shipped same day. Orders placed after 9am will be shipped the following morning
AUSTRALIA: 1-5 business days depending on your location
USA: 4-6 business days.
EUR:(UK, Ireland, France, Switzerland) 3-7 business days
EASTERN: 7-12 business days
REST OF EUROPE: 5-9 business days
NZ: 3-5 business days
RUSSIA: Due to COVID DHL currently do not ship to Russia, We have an alternative courier but costs around $150
Please contact us prior to ordering - firstname.lastname@example.org
**NAGNATA is not responsible for any delays caused by Australia Post or DHL Express
Please contact us for any special circumstances in which you require our assistance: email@example.com
WHAT HAPPENS IF I CHOOSE TO PICK UP IN STORE?
If you live locally and wish to pick up in store click 'pick up' at checkout. Orders placed after 9am will be ready the next day. You will receive an email notification once the item is ready to collect. Please come to 1/67 Centennial Circuit, Byron Bay 2481.
CAN I CHANGE MY DELIVERY ADDRESS ONCE SHIPPED?
You cannot change the shipping address once shipped. Please make sure that the shipping address is correct as we're also unable to redirect orders once they are dispatched.
If you have just placed your order and wish to change any details please contact us direct at firstname.lastname@example.org
HOW DO I TRACK MY ORDER?
Once your order is processed you will receive a confirmation email from NAGNATA with tracking information. Australian orders can be tracked here: http://auspost.com.au/mypost/track/#/search International orders can be tracked here: http://www.dhl.com.au/en/express.html
DO I HAVE TO PAY DUTIES AND TAXES?
International customers please be aware that your country may be subject to additional taxes, customs duties and fees levied by the destination country. NAGNATA is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees.
Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to NAGNATA, the customer forfeits the original shipping cost.
CAN I GET FREE SHIPPING?
No. We are a small business + do not have big margins on our products which would factor in shipping costs, therefore we cannot absorb the cost of complimentary shipping or returns.
MY TRACKING SAYS 'DELIVERED' BUT THE PACKAGE HASN'T ARRIVED
Please contact us at email@example.com if your package has not arrived within a week for Australian orders and 2 weeks for international orders. We hope you can appreciate that during these difficult times with COVID there are occasionally delays which are out of our control. We always do our best to chase orders for you.
Payments can be made by PayPal, Visa, Mastercard, AMEX, AfterPay and other PayPal accepted cards. Payments will be debited and cleared from your account upon dispatch of your order. All prices are in AUD. When converting prices to another currency a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates. When an item is charged to a credit card you may be charged fees determined by your bank. We take no responsibility for any extra charges incurred at receivers end.
RETURNS & EXCHANGES
CAN I GET A REFUND?
At NAGNATA we do not accept refunds for change of mind, however we want you to find the perfect fit for your body so we are are happy to organise a credit note for you to use towards an exchange.
HOW DO I INITIATE A RETURN?
The item/s is to be returned in its original condition within 7 days of receiving your item/s tags attached, with no visible signs of damage or wear; pulls, snags, stretching, stains or odour. Must be returned with a completed returns form sent out with your package and tote bag (if issued). IF YOUR ITEM IS NOT RETURNED IN THE ABOVE CONDITION A RESTOCKING FEE OF $10 MAY APPLY. WE WILL BE IN TOUCH UPON RECEIVING YOUR PACKAGE.
***Due to the the delicate nature of knitwear please take special care when trying on NAGNATA knitwear garments for the first time, not to pull or stretch the piece
NAGNATA reserves the right to refuse the product if the item does not meet our standards.
WHAT SHOULD I SEND WITH MY RETURN?
The item must be returned with original invoice as proof of purchase along with filled out returns form included with your order.
WHAT IF I THINK AN ITEM IS FAULTY?
NAGNATA checks the quality of all items before shipping. If you have received an item that is not up to our standards please get in contact with us as soon as possible at firstname.lastname@example.org and we will work with you to find an appropriate solution.
LOST, DAMAGED & STOLEN ITEMS?
NAGNATA is not responsible for any lost, damaged or stolen packages once it is shipped from out facility. In addition, packages that say delivered that have not arrived fall in the lost, damaged and stolen category. Please contact the shipping carrier and open an enquiry directly.