ARTISANAL FASHION | YOGA LIFESTYLE
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SHIPPING WITHIN AUSTRALIA (AUSTRALIA POST)
Express Post Shipping - $15 _ 1 to 3 business days
INTERNATIONAL SHIPPING (DHL)
New Zealand - $20 _ 3 to 4 business day
International - $25 _ 4 to 7 business days
Orders will be processed and sent on the next business day once placed. Please note public holidays may effect the delivery date. Once your order is processed you will receive an confirmation email from NAGNATA with tracking information.
Please make sure that the shipping address is correct, as we're unable to redirect orders once they are dispatched. NAGNATA is not responsible for any delays caused by Australia Post or DHL. Please contact us for any special circumstances in which you require our assistance.
International orders may be subject to taxes, customs duties and fees levied by the destination country. NAGNATA cannot be held responsible for any of these additional fees incurred therefore the recipient is liable. Please contact your local custom’s offices if you require more information regarding duties and taxes.
Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to NAGNATA, the customer forfeits the original shipping cost.
EXCHANGE & RETURN POLICY
All NAGNATA items purchased on sale are final.
NAGNATA offers an exchange on our ready to wear and artisanal collections providing you adhere to the following conditions:
Prior to returning your garment, NAGNATA is to be contacted within 3 days of receiving the item for you to be issued an RA form (return authorisation) – email@example.com
The item is to be returned in its original condition; tags attached, with no visible signs of damage; pulls, snags, stretching or odour.
*** Due to the delicate nature of knitwear please take special care when trying on NAGNATA knitwear garments for the first time, not to pull or stretch the piece.
The item is to be returned in its original packaging. The item must be return with original invoice as proof of purchase along with the RA form and number.
NAGNATA does not accept refunds for change of mind. If you have a special case as to why you need a refund please contact us to discuss further.
NAGNATA reserves the right to refuse the product if the item does not meet our standards.
All shipping costs incurred for exchanges and returns are at the expense of the customer. NAGNATA recommends that all return postage be trackable.
NAGNATA checks the quality of all items before shipping. If you have received an item that you deem 'faulty' then please get in contact with us as soon as possible at firstname.lastname@example.org and we will work with you to find an appropriate solution. For NAGNATA artisanal items please ensure you read the product descriptions thoroughly as these pieces are up-cycled from antique textiles and hold individual imperfections incurred with ageing.
Payment can be made by PayPal, Visa, MasterCard, AMEX and other PayPal accepted cards. Payment will be debited and cleared from your account upon dispatch of your order. All prices are in AUD. When converting prices to another currency a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates. When an item is charged to a credit card you may be charged fees determined by your bank. We take no responsibility for any extra charges incurred at receivers end.