SHIPPING WITH NAGNATA

HOW MUCH IS SHIPPING?

NAGNATA ships from Byron Bay

Australia Via Express Post | $15

International via DHL Express | $45 AUD

HOW LONG WILL IT TAKE?

Orders placed before 9am (AEST) will be shipped same day. Orders placed after 9am will be shipped the following morning

AUSTRALIA: 1-5 business days depending on your location

USA: 4-6 business days.

EUR:(UK, Ireland, France, Switzerland) 3-7 business days

EASTERN: 7-12 business days

REST OF EUROPE: 5-9 business days

NZ: 3-5 business days

RUSSIA: Due to COVID DHL currently do not ship to Russia, We have an alternative courier but costs around $150

Please contact us prior to ordering - sales@nagnata.com

**NAGNATA is not responsible for any delays caused by Australia Post or DHL Express

Please contact us for any special circumstances in which you require our assistance: sales@nagnata.com

WHAT HAPPENS IF I CHOOSE TO PICK UP IN STORE?

If you live locally and wish to pick up in store click 'pick up' at checkout. Orders placed after 9am will be ready the next day. You will receive an email notification once the item is ready to collect. Please come to 1/67 Centennial Circuit, Byron Bay 2481.

CAN I CHANGE MY DELIVERY ADDRESS ONCE SHIPPED?

You cannot change the shipping address once shipped. Please make sure that the shipping address is correct as we're also unable to redirect orders once they are dispatched.

If you have just placed your order and wish to change any details please contact us direct at sales@nagnata.com

HOW DO I TRACK MY ORDER?

once your order is processed you will receive a confirmation email from NAGNATA with tracking information.

Australian orders can be tracked here: http://auspost.com.au/mypost/track/#/search

International orders can be tracked here: http://www.dhl.com.au/en/express.html

DO I HAVE TO PAY DUTIES AND TAXES?

International customers please be aware that your country may be subject to additional taxes, customs duties and fees levied by the destination country. NAGNATA is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees.

Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to NAGNATA, the customer forfeits the original shipping cost.

CAN I GET FREE SHIPPING?

No. We are a small business + do not have big margins on our products which would factor in shipping costs, therefore we cannot absorb the cost of complimentary shipping or returns.

MY TRACKING SAYS 'DELIVERED' BUT THE PACKAGE HASN'T ARRIVED

Please contact us at sales@nagnata.comif your package has not arrived within a week for Australian orders and 2 weeks for international orders. We hope you can appreciate that during these difficult times with COVID there are occasionally delays which are out of our control. We always do our best to chase orders for you.

PAYMENT TERMS

Payments can be made by PayPal, Visa, Mastercard, AMEX, AfterPay and other PayPal accepted cards. Payments will be debited and cleared from your account upon dispatch of your order. All prices are in AUD. When converting prices to another currency a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates. When an item is charged to a credit card you may be charged fees determined by your bank. We take no responsibility for any extra charges incurred at receivers end.

ARTISANAL FASHION | YOGA LIFESTYLE

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