SHIPPING WITH NAGNATA
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FAQ
HOW MUCH IS SHIPPING?
NAGNATA ships from Byron Bay
Australia Via Express Post | $15
Australia Via Express Post | $15
International via DHL Express | $45 AUD
HOW LONG WILL IT TAKE?
Orders placed before 9am (AEST) will be shipped same day. Orders placed after 9am will be shipped the following morning
AUSTRALIA: 1-5 business days depending on your location
USA: 4-6 business days.
EUR:(UK, Ireland, France, Switzerland) 3-7 business days
EASTERN: 7-12 business days
REST OF EUROPE: 5-9 business days NZ: 3-5 business days
RUSSIA: DHL currently do not ship to Russia, We have an alternative courier but costs are around $150 Please contact us prior to ordering - customercare@nagnata.com
**NAGNATA is not responsible for any delays caused by Australia Post or DHL Express
Please contact us for any special circumstances in which you require our assistance: customercare@nagnata.com
WHAT HAPPENS IF I CHOOSE TO PICK UP IN STORE?
If you live locally and wish to pick up in-store click 'pick up' at checkout. Orders placed after 9am will be ready the next day. You will receive an email notification once the item is ready to collect. Please come to G.02 139 Jonson St, Byron Bay NSW 2481. All orders over $300 come in our 100% organic cotton tote bag.
CAN I CHANGE MY DELIVERY ADDRESS ONCE SHIPPED?
You cannot change the shipping address once shipped. Please make sure that the shipping address is correct as we're also unable to redirect orders once they are dispatched.
If you have just placed your order and wish to change any details please contact us direct at customercare@nagnata.com
If you have just placed your order and wish to change any details please contact us direct at customercare@nagnata.com
HOW DO I TRACK MY ORDER?
Once your order is processed you will receive a confirmation email from NAGNATA with tracking information.
Australian orders can be tracked here: http://auspost.com.au/mypost/track/#/search
International orders can be tracked here: http://www.dhl.com.au/en/express.html
DO I HAVE TO PAY DUTIES AND TAXES?
International customers please be aware that your country may be subject to additional taxes, customs duties and fees levied by the destination country. NAGNATA is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees.
Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to NAGNATA, the customer forfeits the original shipping cost.
Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to NAGNATA, the customer forfeits the original shipping cost.
CAN I GET FREE SHIPPING?
No. We do not offer free shipping on orders. Nagnata will occasionally run free shipping promotions. These do not run in conjunction with any other offers such as online archive sales. Please note we do not cover the cost of shipping on any returns. Sign up to our newsletter to be notified when our next free shipping promotion is running.
MY TRACKING SAYS 'DELIVERED' BUT THE PACKAGE HASN'T ARRIVED
Please contact us at customercare@nagnata.com if your package has not arrived within a week for Australian orders and 2 weeks for international orders. We always do our best to chase orders for you.
*Nagnata is not responsible for lost items when confirmed ‘delivered’.
PAYMENT TERMS
Payments can be made by PayPal, Visa, Mastercard, AMEX, AfterPay and other PayPal accepted cards. Payments will be debited and cleared from your account upon dispatch of your order. All prices are in AUD. When converting prices to another currency a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates. When an item is charged to a credit card you may be charged fees determined by your bank. We take no responsibility for any extra charges incurred at receivers end.
PRE ORDER
** Please note any orders made with in-stock items and pre-order items will be shipped together once pre-orders have arrived. Please refer to shipping estimate for lead times on the product page.
Separate shipping can be organised if you order your pre-order and in-stock items separately.
Please note, shipping dates shown on product pages are an estimate for pre-order items and we can not guarantee exact lead times. In the case of any unexpected delays with your order our team will be in touch as quickly as possible.
Separate shipping can be organised if you order your pre-order and in-stock items separately.
Please note, shipping dates shown on product pages are an estimate for pre-order items and we can not guarantee exact lead times. In the case of any unexpected delays with your order our team will be in touch as quickly as possible.
DIGITAL ARCHIVE SALE TERMS
All prices as marked. Cannot be used in conjunction with any other offer.
All sales are final, no returns or exchanges.
Our archive sale is available for online purchase only, not in store.
Please note due to a high volume of orders during our online archive sale there will be delays in ALL order dispatches. Please allow an additional 7 - 10 business days for your order to be dispatched - this applies to all full price and sale orders. Once your order has been dispatched you will receive tracking information via email.
If you make separate orders within the sale period unfortunately we are unable to combine your orders prior to shipping. We appreciate your patience and understanding. If you wish to purchase full priced items during this time and need it urgently please email customercare@nagnata.com and we will endeavour to dispatch your order within our non-sale despatch window - otherwise all orders will be dispatched as placed.